Privacy Policy



This Privacy Policy aims to give you information on how the Website collects and processes your personal data through your use of this Website, including any data you may provide through this Website when you use the Website in any way, manner or form.

The use of Tuborial by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they read our Privacy and Data Policy in full before giving consent. We advise parents who permit their children to use Tuborial to communicate with their children about their safety online.

It is important that you read this Privacy Policy together with any other Privacy Policy We may provide on specific occasions when collecting or processing personal data about you so that you are fully aware of how and why that data is being used. This Privacy Policy supplements other notices and privacy policies and is not intended to override them.


Rewise Learning Ltd is the controller and responsible for your personal data.

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.


If you have any questions about this privacy policy or our privacy practices, please contact our DPO in the following ways:

Full name of legal entity: Mr. Stuart Williams

Email address:

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.


We keep our Privacy Policy under regular review. This version was last updated on 4th July 2019

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.


This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website or use third-party websites, we encourage you to read the privacy policy of every website you visit.


Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.


Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.






We use different methods to collect data from and about you, including through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  • apply for our products or services;
  • pay for products and services;
  • create an account on our website;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us feedback or contact us.
  • Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy and how to opt-out!%2F for further details on how You can manage cookies.
  • Third parties or publicly available sources. We will receive personal data about you from various third parties [and public sources] as set out below:
  • Technical Data from the following parties:

 (a)  analytics providers

 roviders inside or outside the EU.

  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services inside OR outside the EU.
  • Identity and Contact Data from data brokers or aggregators inside or outside the EU.
  • Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.


We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

Click here to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally, we do not rely on consent as a legal basis for processing your personal data.  However, You will have the right to opt-out of marketing communications at any time by contacting us via email or telephone.


We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.



Type of data


Lawful basis for processing including basis of legitimate interest


To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

(f) Marketing and Communications

Necessary for our legitimate interests (to develop our products/services and grow our business)


We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.


By agreeing to the Terms of the Agreement you are opting to receive marketing messages and thereby giving consent for us to share your personal data with any third party for marketing purposes.

2.13  OPTING OUT  

You can ask us or third parties to stop sending you marketing messages at any time by contacting us with the email title “OPT OUT MARKETING” at any time by email at the following email address

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other relevant transactions.

2.14  COOKIES  

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy or click this link!%2F for help on how to manage cookies.





We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us by email.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


We may share your personal data with the parties set out below for the purposes set out in the table above at 2.10.

We strive to ensure that all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own private purposes and only permit them to process your personal data for specified purposes and in accordance with our policies and where relevant our specific instruction.


Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.  Whenever we transfer your personal data out of the EEA, we will endeavour to take reasonable steps in ensuring that a similar degree of protection is afforded to it.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.



We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see your legal rights below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.


Under certain circumstances, you have rights under data protection laws in relation to your personal data.

If you wish to exercise any of the rights set out above please contact the DPO



You may not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.  We may also apply an administration fee if your request is accepted but considered unreasonable or excessive in scope and would take up a disproportionate amount of Company resources to fulfil.


We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.


We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

2.24  GLOSSARY  

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.


We may pass data to Third Parties in the course of business or in order to fulfil certain legal or regulatory obligations.


  • Service providers acting as processors based who provide IT and system administration services.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances


You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • If you want us to establish the data’s accuracy.
  • Where our use of the data is unlawful but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.


Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.


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For more information on how to opt out and manage cookies see the following link OptOut 


This Agreement is made between RESOLVEit and [individual / organisation NAME].

This Agreement relates to the delivery of training by the licensee whilst operating as a ‘RESOLVEit Trainer’.

You are required to read and agree to the RESOLVEit Workshop Agreement and the corresponding Liability Waiver, in its entirety, prior to participation any workshop. This Agreement applies to RESOLVEit CIC and all of its partners, officers, agents, contractors, instructors, assistant instructors when applicable; and any affiliated entities which may be managing, promoting, hosting, or other participating in the training.

By executing this Agreement online, you are indicting the following:

I hereby acknowledge that I am participating in a RESOLVEit workshop (“Workshop”). RESOLVEit is trademarked and owned by RESOLVEit CIC. Workshops are managed by RESOLVEit and/or a subcontracted entity and are taught by RESOLVEit Certified Instructors. Workshops may be held at different venues (“Venue”), including facilities controlled by RESOLVEit and/or facilities owned and controlled by third-party and/or entities unrelated to RESOLVEit. Workshop activities includes any other Activities incidental thereto (“Activities”). In consideration of being permitted to participate in the Workshop

I [NAME OF INDIVIDUAL/ORGANISATION] hereby agree to the following:

I.  Acknowledgement of Risk, Liabilities and Obligations

I agree to assume full responsibility for any risks, injuries or damages, known or unknown, which I might incur as a result of participating in the Workshop. I am aware of and acknowledge the following risks, and numerous other inherent risks, in observing or participating in the Workshop and in using the facilities at any Venue.

The activities being undertaken can be considered inherently dangerous and I know, understand, and appreciate the inherent risks of participating in exercise. I recognise that exercise requires physical exertion, which may be strenuous and may result in physical injury, I am fully aware of the risks and hazards involved. I know exercise may involve strenuous, sustained movement, which can severely strain the cardiovascular, muscular, and joint systems. I understand that the potential risks can range from minor scrapes, pulled muscles, strains, sprains, joint injuries, and bruises to significant injuries such as broken bones, eye injury or loss, concussions, paralysis, serious neck and spinal injuries, brain damage, and even death and I accept responsibility for all risks of any and every kind related to Workshop activities.

Any apparatus or other provisions provided for my protection, including the active participation of Instructor, Assistant, or other personnel who will spot or assist in the performance of certain skills, may be inadequate to prevent serious injury. The risk of harm may be reduced by all of the safety equipment and trained Instructors, but never eliminated altogether.  I understand and accept the limitations of any protective equipment or provisions which may be provided.

I may be vulnerable to the reckless actions of others, who may not have complete control over their actions or who may not be aware of others in the facilities. Other persons participating in such activity may cause me injury or may damage my property.

  • I may cause injury to other persons or damage their
  • The conditions in which the activity is conducted may vary without
  • There may be no or inadequate facilities for treatment or transport of me if I am
  • My personal property may be lost or damaged

I understand that it is my responsibility to consult a physician prior to and regarding my participation in the Workshop and any follow-up or associated activities. I represent and warrant that I am physically fit and I have no medical condition, which would prevent my full participation in these activities.

II.  Release and Waiver

In consideration of my participation in the Workshop and Activities, I hereby release and covenant not to sue RESOLVEit CIC and all of its partners, officers, agents, successors, contractors and instructors, including, but not limited to, the Workshop, as well as the Venue, the landlords, employees, personal trainers, instructors, contractors, agents, and any other Association or Organisation using the facilities, from any and all present and future claims resulting from ordinary negligence on the part of RESOLVEit or others listed above, for property damage, personal injury, or wrongful death, arising as a result of (i) engaging in, or receiving instructions in the Workshop or Activities, and/or (ii) using the facilities or equipment, wherever, whenever, or however the same may occur.

I intend to be legally bound, to hereby, for myself, family, heirs, estate and assigns, waive, release and forever discharge any and all rights and claims for damages resulting from ordinary negligence, both present and future, which I may have hereafter accrue to me against RESOLVEit and all others listed.

I agree to indemnify and hold harmless RESOLVEit’s training and all others listed for any and all claims arising as a result of any of the Workshop or Activities, whenever, wherever, or however the same may occur.

III.  Certification

I understand that my participation in this workshop does not guarantee that I may make any claim or use of the RESOLVEit brand-name in any of my future training.  Any use of the RESOLVEit brand-name is explicitly at the discretion of RESOLVEIt and unauthorised usage of the RESOLVEIt name in any manner is a breach of this Agreement.

I also understand that only educational professionals are eligible to be certified. The term “educational professional” may be interpreted in a variety of ways, as described elsewhere in relation to this workshop. Only RESOLVEit can grant me license as a Certified Train a Trainer Instructor and/or grant me permission to utilise the RESOLVEit name in any way.

I recognise that RESOLVEit may or may not allow use of the RESOLVEit name if I have not completed the certification process. RESOLVEit may change any requirements of the certification program at any time and at the Company’s complete discretion.

IV.  Photography/Video and Use of Image

I hereby grant RESOLVEit unlimited, royalty-free rights to utilise my image/s taken via still photography, video, or other means during this workshop. Photographs and/or video (“Images”) may be taken during this workshop, including images depicting some or all of the individuals taking part in this workshop. RESOLVEit is the owner and copyright holder of all such images. Images may be posted on Facebook, Instagram, Twitter, Pinterest, the RESOLVEit Website, and any other unlimited number of social media or other media outlets. Images may be provided to other websites, news media, or any other unlimited number of sources for publication in print, web, broadcast, or other

mediums. Images may be used in RESOLVEit advertising or for any other purpose. I will not be compensated for use of my image.

If I object to any specific photo of myself, I may request that RESOLVEit remove it from Facebook, the RESOLVEit website, or other places where RESOLVEit has control of the posting of said image/s. However, RESOLVEit cannot control the distribution of a photo once it has been published and takes no responsibility for ensuring its removal from all sources nor provides any guarantees or undertakings to this effect. RESOLVEit will remove images from its own sites when requested by the individual in the photo, within a reasonable time-period.

I understand that while I may request that RESOLVEit not utilise my images on social media or in other places, RESOLVEit will attempt to honour this request, it is not guaranteed that my image will not appear in some group shots. RESOLVEit requires that such requests be submitted in writing to

V.  Execution

By the execution of this agreement, I confirm that:

I have read the above release and waiver of liability and fully understand its contents.

I am of legal age and voluntarily agree to the terms and conditions stated above.

I fully assume the inherent risks associated with participation in the Workshop and Activities.

I fully understand that by signing this form, I am giving up legal rights and/or remedies with maybe available to me for the ordinary negligence of RESOLVEit or other parties listed above.


All trainers will be expected to comply fully with RESOLVEit’s professional code of conduct policy. Anyone whom we think may, no matter how slightly, bring RESOLVEit into disrepute will not be offered the opportunity.


The course will be assessed by a RESOLVEit suitably qualified verifier using RESOLVEit assessment documentation and RESOLVEit processes only.


All course materials and resources will be distributed to each learner attending the training by RESOLVEit.


All trainers will be expected to ensure that they have the appropriate insurance cover required (no less than 5 million) for running any workshops.